Help & contact

A question, a wrong price or a coin that is missing? Write to us – we read every message.

Frequently asked questions

Why does the price differ from my dealer’s?

Because every dealer sets their own premium. Dukat shows what large dealers in your country charge publicly – a guide value that tells you whether an offer is fair. Small differences are normal; a big one is exactly the signal that matters.

Where do the prices come from?

The gold and silver price comes continuously from the world market, the conversion into your currency from the reference rates of the European Central Bank. The price of a piece follows from that: pure precious metal in the piece × current price × the premium dealers charge in your country. We measure those premiums continuously against publicly displayed prices.

Where are my holdings stored?

On your device only. There is no account and no cloud. When you switch phones, your data comes along if you transfer your device backup (iCloud or Google).

How do price alerts work?

You set a target price for a piece – upwards or downwards. As soon as the app loads prices and your value is reached, it lets you know. Allow notifications for this; you can change that at any time in your device settings.

My country or my coin is missing.

Tell us which country or which piece you are missing. We keep adding new ones – it is quickest if you name a dealer who displays prices publicly.

How do I restore my Pro purchase?

Open Settings → “Restore purchases”. Use the same Apple ID or Google account you bought it with. Pro is a one-time purchase – no subscription.

How do I delete my data?

Single entries directly in the list, everything at once by deleting the app. After that nothing is left – not with us either, because we never had it.